Frequently Asked Questions

Our showroom is open Monday-Friday from 8:00am-5:00pm and Saturdays from 9:00am-4:00pm. For pickups and returns our warehouse is open Monday-Friday from 8:00am-4:30pm.

4522 S. Tacoma Way, Tacoma Way 90409. We are tucked right in between Bunce Rentals and GT Auto.

Unfortunately no, our warehouse is only open Monday-Friday from 8:00am-4:30pm. Your contract will have the dates you have decided on, and if you need to adjust this please contact us.

We typically discourage same day rentals, but party emergencies happen and we try our best to accommodate your needs.

Once you have found the items you are interested in on our website, add them to your cart. If you have everything you need and submit the order, it is then sent to us in the showroom. We make sure we have the items that you might need, and we will then send you over a quote. Make sure to check the spam/junk folder after submitting a quote request! These items are not reserved for you and will only be reserved when a deposit is made.

If you have more questions you need answered we can always start a quote over the phone, and we are happy to walk you through the process. You can always send us an email for inquiries as well.

We do have a lovely showroom you are welcome to stop by too!

The damage waiver is an optional addition to your reservation. This covers any accidental damage to the rental items. It does not cover any missing, stolen items or weather related damage. Make sure to keep tables out of the rain as they are a plywood top and are susceptible to water damage. If something is missing from the order we do have to collect a replacement fee. If you want the damage waiver to cover the broken item please send us a photo or return the broken items.

There are items excluded from the damage waiver, tents for example are not covered by damage waiver.

If you are still looking around and need to find the best option for you, getting started with a quote would be best!

Once you have your quote and you are ready to reserve a deposit needs to be made. If paying over the phone make sure to have your quote number ready. This number can be found at the top right corner of your quote and starts with a “q” and ends in a “-5”.

To reserve we require at least a 20% deposit to be made. The items you requested are now on hold for you. We can only take payments over the phone or in person at this time.

If you are looking to reserve a professionally installed frame tent this requires a 50% NON-REFUNDABLE deposit.

We always recommend reserving as soon as possible. All of our items are a first come first serve basis. We request at least a couple days' notice to reserve linen or dish items. These do require extra time to prepare.

Reserving deliveries can depend on the time of year. It is common during summer months for the delivery schedule to be completely booked months in advance. Reserving as soon as possible will guarantee your spot.

You are welcome to make adjustments to your reservation. Give us a call or email us with your contract number. This number can be found at the top right corner of the contract. We are able to add items based on our availability. We do request adding linen or dish items a couple days in advance to prepare the items.

If you need to remove any items make sure to do so at least 10 BUSINESS DAYS prior to the pick up. If there is anything removed within 10 days of the order pickup/delivery date a 20% restocking fee will incur. This means we are unable to refund 100% of the total. Within 10 days of the event start date we will keep 20% and only be able to refund 80%.

Yes you absolutely can. If the reservation is cancelled at least 10 business days prior to the pickup or delivery we can refund you 100% of the total. If it is cancelled within 10 days of your reservation start date we are required to keep the deposit of 20%.

This is slightly different with a tent deposit. To reserve a professionally installed tent there is a 50% NONREFUNDABLE deposit that is to be made. This includes all of the accessories of the tent as well. If you need to cancel a tent deposit we will only be able to refund 50% of the tent and tent accessories cost.

When picking up items from will-call make sure to stop in the showroom, we need a signed rental contract prior to sending out items. At this point we need to collect the final payment if not already paid. Once contracts are signed and payment is complete you are able to move your vehicle parallel to the building just passed the garage door. Make sure to read the signs and follow the markings on the ground or the instructions given by the will-call attendant.

The will-call attendant is there to make sure you receive all the items and there to assist when needed. Once your vehicle is loaded, they will have you sign a document confirming you have received all of your items. We highly recommend counting items as you load them into your vehicle to make sure you have everything.

Please call or contact us IMMEDIATELY if missing any items. If you do not contact us as soon as you know there is something missing we will not be able to solve the issue.

At this point we will work out a solution!

Absolutely, we just need a drivers license on file of the individual who picked up the rental items if we do not already have your ID (the person on the contract) in our system.

Unfortunately no you cannot pick up on a Saturday, our warehouse is closed over the weekend. You are welcome to pick up the items you will need on Friday and return Monday for just a one-day rental fee.

If you are interested in delivery make sure to include the delivery address on your quote request. There is a $250.00 minimum in rental cost to QUALIFY for delivery. If this is not met we are unable to deliver and the items will be available for pickup at our will call. There is a delivery fee based on your location.

To reserve a quote that includes delivery we do need 2 separate points of contact for the day of delivery. It would be best if at least one of the individuals will be present on the delivery day.

To protect the safety of our team we also need to make sure there are no steps or stairs they have to travel up and down on with the items. The drivers also need to be able to park the delivery vehicle within 15ft of where the items are to be dropped off. There will be an additional fee applied if the distance is more than 15ft.

Our drivers are able to help set up or take down chairs and tables for an additional fee. If discussed when reserving the fee is half priced!

We can try our best to accommodate your needs. Our standard delivery fee includes delivery Monday-Friday anytime between 8:00am-4:30pm. In the summer months this time frame can be delayed, there is an incredibly high volume of deliveries during the summer.

If the order needs to be delivered at a specific time let us know, this does require an additional fee but it can be added to your contract. We have a 3-hour time frame that can be added to your reservation as well.

We can absolutely accommodate same day in-and-out deliveries. There will be additional fees based on times and dates requested.

This depends on the space you have as well as the quantity of people you have at the event. If you have any questions regarding the sizes you can always take a look at the “Tent Sample Layouts” on our website or ask a staff member.

Yes, we have weights for an additional charge if the tent is not able to be staked. Our stakes are about 4ft long so we always need to make sure even if it is being installed on grass that there is nothing underground that we can damage.

We require an additional 5ft of space on every side of the tent for installation. For example if you want a 30’x50’ tent you would need 40’x60’ of open unobstructed space for the installation. This space cannot have any overhanging branches, or any other obstructions.

There are special scenarios where you can request a site survey. This is when we will be able to take a look at the location and make sure we can achieve your goal.

We have side walls, liners, tent heaters, leg drapes, as well as lighting options too!

Unfortunately the 50% tent and tent accessories deposit is nonrefundable, we will only be able to refund 50% of the total once the tent is reserved.

You cannot change the size of the tent once it is reserved. It is reserved for the date you requested and for the size you requested. If any date or size change is required you have to forfeit the tent and tent accessories deposit.